Email service@linenstill.com with your order number and reason for return within 30 days of delivery. Please wait for our approval and return instructions before sending anything back. Unauthorized returns may be refused.

We generally do not offer direct exchanges, as the process requires returning the original item before a replacement can be shipped. To save you time and avoid unnecessary waiting, we recommend returning your item and placing a new order instead. This allows your preferred item to be prepared and shipped sooner.

Once we receive and inspect your return, your refund will be processed within 2 business days, excluding weekends and public holidays.

Items must be unworn (except for trying on), unwashed, undamaged, and returned with all original tags attached. Items not meeting these conditions may be declined or qualify for a mutually agreed partial refund.

• Personal Preference: For returns due to sizing, fit, color, style, or a change of mind, customers are responsible for both the original outbound shipping costs and return shipping costs. As we serve customers worldwide, we're unable to provide prepaid return labels.

• Product Issues: For confirmed defective, damaged, or incorrect items, Linenstill will arrange an appropriate solution, such as a replacement or refund. If a return is required due to our error, we will cover reasonable return shipping costs.

Custom or personalized items, gift cards, and items clearly marked as Final Sale are generally non-returnable, except where defective or required by applicable law.

Not at all! No matter the reason for your return, you're welcome to keep the little gift we included with your order as a token of our appreciation.

Returns generally do not incur additional customs duties or taxes when properly declared as returned goods.

We recommend asking your local post office or courier about an affordable shipping service with tracking. Express services usually cost much more and are not required, so choosing an economical option can help keep your return costs down.

• Personal Preference: For returns due to sizing, fit, color, style, or a change of mind, customers are responsible for both the original outbound shipping costs and return shipping costs. As we serve customers worldwide, we're unable to provide prepaid return labels.

• Product Issues: For confirmed defective, damaged, or incorrect items, Linenstill will arrange an appropriate solution, such as a replacement or refund. If a return is required due to our error, we will cover reasonable return shipping costs.

An optional service that helps protect eligible orders against unexpected delivery issues. Claims are reviewed and handled by XCOTTON under its official terms.

The fee is calculated based on your eligible order and displayed in your cart before checkout.

• Loss: Packages lost in transit.
• Theft: Packages marked as delivered but not received.
• Damage: Physical damage during shipping.
• Delay: Eligible deliveries exceeding the applicable delivery window.
• Misdelivery: Eligible delivery errors caused by the carrier.

Visit the XCOTTON Claims Portal, enter your order email and Protection ID or Order ID, and submit the required information and supporting evidence.

All claims are subject to XCOTTON's official terms, exclusions, and deadlines.For assistance, contact service@linenstill.com.

Please email service@linenstill.com with your order number and clear photos. We'll review the issue and arrange an appropriate solution.

Please contact us before shipping your return. Once approved, we'll provide the correct return address and instructions. Returns may need to be shipped internationally.

We recommend using a trackable shipping service and keeping your receipt. Linenstill is not responsible for packages lost or damaged during customer-arranged return transit. Shipping Protection for the original delivery does not automatically cover return shipments.

If you have any questions about returns, exchanges, or refunds, please visit FAQs or contact us at service@linenstill.com. We're always happy to help.